TIFFANY & CO careers

Be Part of the Tiffany Story Behind every dream is the dreamer. We are looking for a Private Client Advisor to join our Maison to be a brilliant ambassador and to effectively contribute to the future. If you are a dreamer, a visionary joymaker, and a daring achiever, we welcome you to apply now! As the ultimate brand ambassador of Tiffany & Co., your main mission is to represent and uphold the brand through your presence in the community, social media as well as networking and brand activation events, You are responsible for establishing and executing all strategies for the acquisition, engagement, retention, and growth of High Net Worth clients, with an opportunity and expectation of selling across all categories with a focus on High Jewelry. Showcase the Tiffany Touch Grow and develop the High Jewelry business in Vietnam by strengthening and cultivating direct relationships with clients to achieve and exceed the commercial goals, Develop and prospect clients by assessing market opportunities by networking and attending internal or external events, Be a High Jewelry Ambassador by representing Vietnam in regional or global High Jewelry events or meetings. Celebrating Success at Tiffany You will be part of one of the most creative, diverse, and inclusive team that demonstrates thoughtfulness, care, and optimism. Be part of a daring ambition and craft the future of Tiffany A whole chapter of opportunities within Tiffany and the LVMH group where you can guide your own career, accomplish your goals, and achieve your aspirations. The Tiffany Experience Our HR team will connect with you to get to know you better and to share the Maison's values and culture. Then, you will be meet with our Market Director to assess your suitability and the opportunity to find out how Tiffany & Co. can help you to succeed. For the final round, you will meet with our President who will share on a broader perspective, focusing on company's goals and your potential impact on the company's strategic objectives.

Responsibilities Market development and business opportunities Foster local relationships to capitalize on sales opportunities and growth potential for new client acquisition Monitor trends (products, industry, clients) and react accordingly to maintain correct merchandising assortments to respond to local customer needs, client development and communication Identify new business opportunities not limited to opening of new stores, but also relocation to achieve business goals and build relations potential business partners, e.g. landlords, hotels and entertainment sectors, etc.. Propose and implement plans to expand the potential customer pool and enhance the outreach to potential customers Fiscal Accountability Develop Annual Budget and deliver sales, profitability targets and market share growth Develop, execute and maintain overall sales, expense and profitability strategy including forecasts, budgets, staffing plans and be able to perform in and adapt to shifting of market priorities, economic conditions and the general demands of the business Guide and support the sales and store leaders in their achievement of sales, expense and profitability targets on a monthly, quarterly, annual and rolling basis Oversee and ensure effective execution and ongoing management of strategic retail objectives and companywide initiatives. Demonstrate favorable / positive Audit control results and full compliance (individually and reporting team) with Tiffany policies and procedures Client Development Strengthen the client base, existing and new clients. Understand the client profiles and set up specific targets and plan for the stores. Work with the store management in setting up client development objectives for each member and monitor the result. Assess local market opportunities to develop together with the Client Development Manager a proactive and effective client development strategy to drive new client acquisition, lapsed client re-engagement, and cultivation of Tiffany Register (TR) clients, optimizing promotion and TR activities. Assess the market opportunities to develop a proactive and effective client development strategy focusing on international tourism. Identify and build relations potential business partners, e.g. landlords, hotels and entertainment sectors, etc.. Propose and implement plans to expand the potential client pool and enhance the outreach to potential clients Search and propose new potential locations and present to Management for consideration, taking into account of market conditions, demography, competition and related luxury business potentials Develop a healthy balance between different merchandise categories (specifically between fine jewelry, engagement and High Jewelry), providing the correct support and training for the development of each one. Talent Management Coach and develop a strong sales management team by providing guidance, support and regular performance feedback to foster a store environment reflective of the Tiffany Experience to enhance client engagement, build enduring relationships and represent Tiffany & LVMH values throughout the market Develop and oversee Staffing activities including hiring, retaining and promoting the highest performers. Build a robust internal and external pipeline by identifying and selecting top talent for every hiring decision. Work collaboratively with HR and Senior Management team to ensure a consistent, branded onboarding experience for all new employees Develop and maintain a positive and professional working environment both internally and externally by demonstrating leadership through the highest levels of trust, integrity, fairness and professionalism. Oversee and provide guidance on training initiatives, in conjunction with Retail Learning and HR to ensure all staff are appropriately inducted and trained in selling, client development as well as operational, client services etc. Act as a Role Model, demonstrating the expected behaviors and sales abilities to all sales staff Ensure compliance with all policies and procedures through effective and timely communications. Operations and Systems support Oversee and ensure that all matters related to visual merchandising, Merchandising, inventory management, store facilities, Security Management, and other operation matters are managed in compliant manner and to Tiffany Standards Functional Partnerships / Regional Leadership Work closely with SAP Regional functional heads to guarantee effective support for Vietnam business priorities and the correct growth of the business Influence functional agendas to achieve Markets business objectives Work collaboratively with finance, marketing and merchandising to build an effective and ambitious annual plan, establishing the correct KPI's and measurements to ensure timely tracking, course correction and compliance Celebrating Joy at Tiffany You are dynamic, attentive, and an inspiring leader who builds relationships with internal and external clients, 12-15 years' experience in Luxury Retail (jewelry experience is advantageous) with time spent in country management exposure, 10+ years of leadership experience with strong leadership skills, Live our values of optimism, love, inclusivity, and creativity. Shining Brightly with Tiffany You will be part of one of the most creative, diverse, and inclusive team that demonstrates thoughtfulness, care, and optimism. Be part of a daring ambition and craft the future of Tiffany A whole chapter of opportunities within Tiffany and the LVMH group where you can guide your own career, accomplish your goals, and achieve your aspirations. The Tiffany Experience Our HR team will connect with you to get to know you better and to share the Maison's values and culture, Then, you will be meet with our Market Director to assess your suitability and the opportunity to find out how Tiffany & Co. can help you to succeed, For the final round, you will meet with our President who will share on a broader perspective, focusing on company's goals and your potential impact on the company's strategic objectives.

Position Overview The Store Manager will effectively lead, develop and support the members of a Tiffany store to meet and/or exceed sales plans and profitability targets. The Store Manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a teammate and a coach, who sets expectations for unsurpassed customer service. Responsibilities for accurate record retention, proper budgeting, inventory tracking, maintaining audit controls and facilities management are a portion of this position. Key Accountabilities Achieve/Exceed Store Sales Plan Deliver and execute on pre-determined Annual Net Sales plan whilst meeting budget. Understand and analyze the business needs, productivity, KPIs and provide business insights. Lead the execution of retail excellence standards. Identify and elevate out of stocks and merchandizing needs to drive growth through product assortment and presentation optimization. Partner with key stakeholders to leverage knowledge of competitor activity and sales opportunities. Build Client Portfolio Drive regular performance conversations at store and Sales Professional level to motivate and engage team. Align resources to reflect the store needs traffic, client profile and product potential. Managing staff costs and headcount within pre-approved budget. Execute team training plan for store. Address and action performance management issues in a timely manner through consistent feedback. Assess team capabilities and build robust succession plan for the store, with identified High Potential talents and design of development plans. Recruit and develop talent pipeline. Maintain employee engagement through Tiffany value driven leadership and employee recognition. Constantly monitor the quality of talent in the competition and pro-actively keeps potential talent engaged until real opportunities arise. Building a High-Performance Team Identify and activate new client sources (3rd party/mall partnership) with a focus on HNWC. Build and develop best in class client centric teams. Execute events in partnership with PR and gain business alignment with a commercial goal. Lead the execution of the Tiffany Clienteling Programs in order to grow client portfolio. Customer Satisfaction/In-Store Experience Manage efficient Back of House and ensure consistency with established operational procedures. Own compliance of store operations, health and safety, maintenance and store environment with all internal control procedures. Operational Excellence Ensure highest levels of in-store luxury experience at all times. Master the Power of Blue selling ceremony, including Tiffany Touch and deliver service excellence. Embody and inspire the highest luxury standards in presentation and behavior of all the staff. Share client feedback received on Voice of Customer Survey to improve customer. Shining Brightly with Tiffany You will be part of one of the most creative, diverse, and inclusive team that demonstrates thoughtfulness, care, and optimism. Be part of a daring ambition and craft the future of Tiffany. A whole chapter of opportunities within Tiffany and the LVMH group where you can guide your own career, accomplish your goals, and achieve your aspirations. The Tiffany Experience Our HR team will connect with you to get to know you better and to share the Maison's values and culture. Then, you will be meet with our Market Director to assess your suitability and the opportunity to find out how Tiffany & Co. can help you to succeed. For the final round, you will meet with our President who will share on a broader perspective, focusing on company's goals and your potential impact on the company's strategic objectives.

Trade compliance (import and export activities) including system implementation (JDE E1, Compass and etc.) Oversee and support supply chain and logistics operations including customs clearance are fully compliant with import and export regulations Ensure compliance of operations with laws and regulations, including Customs, Duty and Cities requirements Proactively work with customs brokers to ensure an efficient and effective process for import/export activities while optimizing costs and ensuring executions align with Brand strategy Partner with regional and corporate support teams to ensure standardization of current and new processes including new systems implementation Responsible for accurate and timely filings of duty & tax drawback while ensuring compliance with regulations Domestic Transportation including non-product transactions (packaging supplies and others) Maintain relationships with internal departments and external parties to understand, anticipate business needs and provide solutions Develop, maintain, and execute local transportation procedures and proactively identify inefficiencies and implement initiatives to improve service, cost and efficiency Responsible for arranging the transportation for event, transferring and others to meet the deadline of business needs. Oversee and monitor operational procedures to ensure market compliance (i.e. inventory accuracy, non-merchandise inventory in 3PL warehouse cycle counts, merchandise transfers, missing assets and etc.) in partnership with Retail Operations team Performs analysis of weekly and monthly Logistics key performance metrics (transportation costs, delivery time, storage costs and etc.) to ensure best rates and service Assist as needed with the special projects and implementations Inbound and outbound invoice and shipments Implement and manage appropriate internal controls in relation to inventory and stock management within the store to ensure accurate stock is maintained Manage the business relationship with warehouse and freight contractors Responsible for monitoring all deliveries to the store, assist in the reduction of lead-time and optimize delivery frequencies Check and verify invoices and ensure pre-alert issued by the forwarder for shipment Prepare pro-forma invoices and handle shipment documents Monitor the conditions of shipment arrivals. Coordinate with teams for shipment discrepancy, missing or damaged cartons Verify freight charges, declaration fees, tax and duty and warehouse charges Data Administration of Logs and POS and support retail related activities Ensure the transactions related to stock movement are recorded correctly in the systems Stock movement reconciliations including daily stock discrepancies, stock take, family sales and month end closing enquiries Price change coordination and data integrity Supports stores with stock rebalancing Support the Retail and Merchandising teams on the transfer of merchandise, Communications on events in the region and others if needed Provide instructions to departments on the packing requirement, pro-forma invoice and packing list format when necessary Proactively recommend solutions and instruct freight forwarders and warehouse to ensure Brand's expectations and deadlines are met in a cost-effective way Support in High Jewelry event including import/export, on-site packing/unpacking, support time sensitive shipping schedules Other Logistics responsibilities Shipment Coordination - daily communication with appropriate stakeholders (Broker vendor, Vendor/ Forwarder Logistics, and Courier relations) for all shipment related inquiries concerning clearance processing, invoice/packing lists discrepancy correction, amendment requirements and delivery instructions to ensure progress of shipments and items are delivered at most efficient lead time. Track/update information on merchandise shipments such as part/ material/dimensions (weight of gold, silver, diamonds, gemstones, etc.) for each shipment after receiving data from the operation department. Provide commodity name in Vietnamese for customs declaration. Provide it to Operations and accountant department of Party B to upload in the VAT system. Monitoring and Documentation - ensures all shipments are tracked and files according to shipping document are being filed accordingly for proper archiving and doc reference. Coordinate with Operations for after-sale cases that are shipped out to repair center in oversea or domestic, with and without warranty, including preparing service agreements and spare parts information. Follow up with shippers and accounting team to clarify payment methods and revise shipping invoice (if necessary). Other Logistics matters (Duties/Taxes monitoring, Lab inspection, Testing, checking permit application, Price consultation, post-customs clearance inspection, food touch, conformity certificate, etc) - attend to all logistics-related inquiries of internal and external parties. Prepare sale contract of merchandise/ holding asset agreements for TIB shipments and return agreements. Prepare revised invoice and labelling file for sold order request shipment from other countries. Support to follow up supporting package document need to be signed (local official dispatch, agreements.)

The Blue Box. Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what's possible with design and influencing style. As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our Tiffany & Co. store as a Client Advisor on full time basis. Your role in the Tiffany Legacy For many of our customers, a visit to Tiffany is something to be treasured. Whether they are pampering themselves with an indulgent treat or shopping for a memorable gift. They bring us their greatest dreams - of style, glamour and love - and it is our obligation to honour those dreams with grace and artful understanding. In your role you will: Proactively communicate with our clients, ensuring the Tiffany Experience - uniquely tailored and personalised customer service Deliver an uncompromising luxurious experience, maintaining efficiency in a fast-paced environment Contribute to increase performance and elevate client development and selling ceremony Drive sales and ensure that sales target are exceeded Perfect Fit? Be a Blue Box Enthusiast with passion for customer service and sales 2-3 years of experience in a sales or customer service role and working toward targets and KPIs Ability to build meaningful client relationships with a diverse population Ability to be innovative and think outside of the box You must be flexible to work non-traditional trading hours including weekdays and weekends, late night trade and all holidays Chinese Speaking skill is an advantage (HSK5 or TOCFL3 are preferred) This is just the beginning.